1. The trade-in offer is only applicable to designated products.

2. All OSIM or other brands’ massage chairs are eligible for recycling (except for gaming massage chairs, smart DIY massage chairs and sofa chairs without massage functions)

3. The actual recycling value depends on the model and brand of the product used for trade-in. The value of different products may be different. Customers must ensure that the recycled massage chair information provided is correct (Please upload the remote control /control panel / serial number as proof).

4. Recycled products must be collected at the same address upon delivery. Additional fees will be charged for recycling at different addresses or times. Please contact the customer service hotline for details.

5. If the recycled product does not match the photos and description provided, OSIM reserves the right to cancel the transaction and delivery.

6. Failure to provide eligible photos in time may cause delays in delivery.

7. In case of any dispute, OSIM (Hong Kong) Limited reserves the right to make the final decision regarding the offer.

Trade-in Policy

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