1. This product is display goods which may have scratches or other minor flaws on the exterior. It is rigorously tested to ensure proper operation before renting out. When product is delivered, our delivery team will inspect the operation and exterior condition of the product again with the customer. No replacement or refund is allowed after rental.

2. The deposit will be automatically refunded to the credit card that originally paid for the rent within one month, after the expiration of the rental period and the completion of product return process.

3. The product should be properly and securely placed indoor to protect them from humidity and direct sunlight. In addition to the appearance defects remarked at the “Display Goods Rental Check-up Report”, if there is any additional man-made damage to the product, or the product does not work properly due to man-made abuse, customer is required to pay for the maintenance fee based on the condition of the product.

4. The rental period covered 3 months commencing from the date of delivery. Customer will receive a call on the arrangement of the product return at least one week before the lease expires. If the customer cannot return the product within one week after the expiration of the rental period accordingly, customers will be charged the overdue fees (HK$100/day) from the day after the end of the lease period until customers return the product. OSIM (HK) Company Limited also reserves the right to take legal action.

5. The rental fee is a one-off payment, and not calculated on a monthly basis. If customer wants to cancel the rental service in prior to the expiration of the rental period, the rent paid will not be refunded.

6. Customer can enjoy the free repair service of the displayed product. The repair service shall exclude any man-made damage or internal and external consumable parts and accessories, such as: chargers, cloth covers and outer casings.

7a. After receiving the call of repair application from customer, we will arrange an onsite routine check-up and maintenance provided by our in-house repairman. The period from the maintenance application to the repairman's visit will not be counted as the rental period. If the product is functioning well after appraisal by the repairman, the application will be deemed as invalid and the waiting period will still be counted as the rental period.

7b. If the product is required to be sent to the repair centre for further maintenance after the onsite check-up by our in-house repairman, a replacement of the displayed product in same model will be arranged to the customer, while the waiting period will not be counted as the rental period. If no replacement can be made, the waiting period will also not be counted as the rental period, until the maintenance of the original rental product is completed.

8. In the event of any dispute, OSIM (HK) Company Limited's decision shall be final and conclusive.

Product Rental Policy

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