OSIM Free Fowarding Service Terms and Conditions

* This free forwarding service (valued at $3,000) is exclusively for the recipient of the free forwarding service promotional message and is non-transferable, non-resalable, and cannot be gifted to others.

* The first fowarding of your designated sales order must be completed on or before 13 December, 2025, to utilize this free fowarding service.

* You must present the free forwarding service voucher screen or the voucher usage code to an OSIM staff member, via the OSIM Hong Kong official WhatsApp account (2790 2300) on or before 30 June, 2026, to redeem and use the free fowarding service and complete the delivery. The voucher will be void and invalid after this date.

* This free forwarding service applies only to designated uDream Pro Well-Being Chair / uLove 3 Well-Being Chair from the specified sales order.

* This free forwarding service only apply to Hong Kong domestic delivery, it does not apply to deliveries to overseas locations, Macau, outlying islands, or Sha Tau Kok (restricted area).

* Each free forwarding service voucher can only be used once.

* The free forwarding service voucher cannot be exchanged for cash, cash vouchers, or other equivalent items.

* When delivery involves stairs or long-distance walking, it is considered an additional delivery service and may incur stair or long distance walking fees. These fees are calculated per single address and per item. The delivery person will collect the fees from the customer in cash directly.. Details and terms of stair fees, walking fees, and other additional charges are listed below.

* Due to high demand for promotional activities and pre-ordered products, the delivery date needs to be arranged separately, and the delivery date of some products may be delayed.

* If there is a typhoon or black rainstorm, the delivery period will take an additional 1-2 working days. OSIM reserves the right to postpone the delivery period in the event of incomplete order information, failure to contact the customer before delivery, unsuccessful delivery, any accident, traffic conditions, weather conditions or other factors beyond our control.

* Our staff will contact the recipient 1 working day before delivery or when the self-pickup goods arrive at OSIM store. If the customer cannot be contacted successfully, the delivery date will need to be arranged separately.

* We will try to ensure intact packaging before shipment. However, we cannot ensure any loss or damage to the packaging caused by any events beyond our control during transportation. You will be deemed to have understood and accept the above risks during transportation. Any exchange or refund is not accepted unless there are defects with the product (Not included the appearance issue of packaging).

* The Chinese version of these Terms and Conditions prevails to the extent of any inconsistency between the English and the Chinese versions. Any English version of these Terms and Conditions is for reference only.

* OSIM (HK) COMPANY LIMITED reserves the right to suspend, modify, or terminate the above offer and other terms or conditions at any time.

* OSIM (HK) COMPANY LIMITED reserves the right to make the final decision.

Stair Fee

If there is no lift at the delivery location or the goods must be transported via stairs, additional stair fees will be charged no matter the stairs are inside or outside the building. Calculated based on a single address, the fee will be collected directly from the customer in cash by the delivery person without receipt. Charge details are as follows (calculated from the unloading point to the destination):

Charges (per item)
Steps	Large Product	Medium Product	Small Product
Within 36-45 Steps	$400	$320	$160
Within 26-35 Steps	$300	$240	$120
Within 16-25 Steps	$200	$160	$80
Within 6-15 Steps	$100	$80	$40
1-5 Steps	Free

The charges are all one-way charges. If delivery and disposal of the old machine are required at the same time, it will be calculated as two-way charges.
The cost increases with each subsequent increment. The upper limit of the number of moving floors is 8 (approximately 160 steps). There is no pro-rata charge.
The above charges include: disposal of massage chairs, product transfer, and trade-in items. Since other brands may be involved, the relevant charges will be calculated in the same way as the new chairs delivered, and will not be calculated based on the weight of the recycled products.
The delivery person will decide the final additional charges from the customer based on the actual situation.

Long Distance Walking Fee

This charge may be incurred when the delivery destination prohibits trucks from entering housing estates or village houses. The charge is calculated based on a single address. The charge will be collected directly from the customer in cash by the delivery person without receipt. Charge details are as follows (calculated from the unloading point to the destination):

Distance	Charges (per item)
Within 301 – 400m	$300
201 – Within 300m	$200
101 – Within 200m	$100
Within 1 – 100m	Free

The fee increases with each subsequent increment. The maximum moving distance is 1km (=1,000m), and there is no pro-rata charge.
The charges are all one-way charges. If delivery and disposal of the old machine are required at the same time, it will be calculated as two-way charges.
The delivery person will decide the final additional charges from the customer based on the actual situation.

Free Forwarding Service T&C | OSIM HK

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